Question 1

Where are you located?

Accepted Answer

We are located in the middle of the pristine Mayan jungle, about 20 minutes driving from the pueblo Felipe Carrillo Puerto in the state of Quintana Roo, Mexico. Felipe Carrillo Puerto is the Mayan cultural capital of the Yucatan, located 45-minutes south of Tulum and a little more than an hour north of the Belize border.

Question 2

Can I drive to Kumankaya?

Accepted Answer

It is possible, but not recommended for your first visit. Please know that getting to Kumankaya is a 3-hour drive from the Cancun International Airport or a 60-minute drive from Tulum, and there are some deviations along the way. It’s easy to get lost if you don’t know your way in  México.

Question 3

Do you have electricity, WiFi, or cellular reception?

Accepted Answer

Solar powered electricity is available in the main house during the day and your devices can be charged there. We have 1 private bungalow that has both electricity and internet. Please ask about this option when booking if these amenities are needed for work. All other cabins and the maloka need candle light during the night. WIFI is available in and around the main house (provided by Starlink), but there is no cell phone signal at Kumankaya, so please have this in mind when you visit. Whatsapp is the best way to communicate with loved ones.

Question 4

Is the tap water safe to drink?

Accepted Answer

Our water comes from an underground rivers system that runs through the peninsula, so it’s quite clean and suitable for human consumption. However, it’s so loaded with minerals, so after some days of drinking it your body will not be able to process the heavy minerals. Our water is safe to bathe and clean, but for drinking we recommend you to use the purified water available in all common areas and rooms.

Question 5

Is there an on-site laundry service available?

Accepted Answer

During the week the staff can hand wash your laundry. We ask that you bring it with you in the morning but expect it to take a few days to line-dry depending on the weather. Please consider tipping the staff if you choose this. Alternatively, if you would like your clothes machine washed at the lavendaria in town, we typically go to town twice a week and can arrange to drop it off and pick it up. The cost is about 100 pesos per load.

Question 6

Can I encounter poisonous or otherwise dangerous animals at the center?

Accepted Answer

It is possible, but it’s not common. Being located in the middle of hundreds of acres of pristine jungle, we are practically guests of this harmonious ecosystem that thrives with life and diversity. Our facilities and its surroundings are always being cleaned to prevent unpleasant encounters, although we can’t prevent the occasional spider, scorpion, caterpillar, mosquito or any other insect that lives in our land. At Kumankaya, we don’t use aggressive chemicals to fumigate, and our dogs and cats are a great way to keep big and/or potentially dangerous animals away.

Question 7

Can you accommodate guests with physical disabilities?

Accepted Answer

Unfortunately, our facilities can’t accommodate guests with physical disabilities that are in constant need of a wheelchair or walking assistant. For the moment, all of our cabins and the maloka are located above the ground and climbing stairs is needed to get there.

Frequently Asked Questions

PREPARING FOR YOUR VISIT

What do I need to bring with me?

Do I need any vaccinations prior to visiting?

Do I need a visa to enter Mexico?

ABOUT YOUR STAY

Where are you located?

Can I drive to Kumankaya?

Do you have electricity, WiFi, or cellular reception?

Is the tap water safe to drink?

Is there an on-site laundry service available?

Can I encounter poisonous or otherwise dangerous animals at the center?

Can you accommodate guests with physical disabilities?

BOOKING

Booking Policy

Cancellation Policy

Early Departure Policy

Questions? Reach out to us at:
INFO@KUMANKAYA.COM

Join our Email List to Receive Our Blogs!

Frequently Asked Questions

PREPARING FOR YOUR VISIT

What do I need to bring with me?

Do I need any vaccinations prior to visiting?

Do I need a visa to enter Mexico?

ABOUT YOUR STAY

Where are you located?

Can I drive to Kumankaya?

Do you have electricity, WiFi, or cellular reception?

Is the tap water safe to drink?

Is there an on-site laundry service available?

Can I encounter poisonous or otherwise dangerous animals at the center?

Can you accommodate guests with physical disabilities?

BOOKING

Booking Policy

Cancellation Policy

Early Departure Policy

Questions? Reach out to us at: INFO@KUMANKAYA.COM

Join our Email List to Receive Our Blogs!

Questions? Reach out to us at:
INFO@KUMANKAYA.COM